Shipments and returns
We are responsible for what we are going to sell. If you are not completely satisfied with your purchase, you can return most items to us within 7 days of delivery and we will return to you 100% refund.
We offer free and easy returns through courier pickup, or you can exchange most items bought online. You may have to bear any courier shipping charges for returns.
Lilsoftbaby.com is committed to ensuring your satisfaction with any merchandise you have ordered from us.
- At Lilsoftbaby.com we offer an EASY 7 DAY REFUND OR EXCHANGE policy. If you are not entirely satisfied with your purchase, you may exchange or return most items bought from Lilsoftbaby.com.
- In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 7 days from the date on which these goods are delivered.
- You may return merchandise to us in the following ways:
- Most items are returnable in our stores, to check which items cannot be returned in our stores please call our customer care on +662-8117882. You may visit any Lilsoftbaby store in Thailand, and return the merchandise in unused condition, along with the original sale invoice, or
- You may call customer care on +662-8117882 , and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible.
- Any returns/exchanges at Lilsoftbaby stores, or through courier, must be accompanied by the original sale invoice , which is shipped along with the products. We will not be able to accept returns if it is not come with relevant original sales invoice.
- Before accepting delivery of any merchandise, please ensure that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care at +662-8117882 or e-mail us at firstname.lastname@example.org, indicating your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- In the event you return any item which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item, if we are unable to exchange or replace the item. The replacement item will be shipped to you at no additional shipping charge.
Returns/Exchange at Lilsoftbaby Sores:
- Most items are returnable in our stores, to check which items cannot be returned in our stores please call our customer care on +662-8117882. You may visit any lilsoftbaby stores in Thailand, and return the merchandise in unused condition, along with the original sale invoice.
- If you return any merchandise purchased on Lilsoftbaby.com at any Lilsoftbaby Stores, you shall be issued an Lilsoftbaby credit note against receipt of the goods, which may be redeemed against any purchases of an equivalent amount from any Lilsoftbaby stores within 6 months.
Returns/Exchange through courier collection:
- If you need to return/exchange through courier collection, at the time of collecting the goods, you will be given a courier Airway Bill, which is to be kept for future reference. Please also keep a copy of the sales invoice for future reference, before handing over the return merchandise and original sales invoice to the courier. We will send the original invoice back to you through courier, after processing your return/exchange request.
- Exchanges through courier collection shall only be done, for items with exactly the same price as the item being returned. Please indicate clearly the replacement item requested and our Customer Care Associate will check and confirm if the item is available in stock and whether the exchange can be made.
- Any refund against a return request made to customer support, and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the goods in unused condition, along with the original sales invoice.
- After the merchandise is received by Lilsoftbaby and subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within 5 working days of receipt of the merchandise.
- Refunds of payments charged to the Cardholder’s credit card will only be credited back to the Cardholder’s credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank.